Change

Many knowledge management projects stumble or even fail when change management is not properly addressed. Coherence Group pays close attention the change management process, carefully working with clients to identify and mitigate risks.  Using an iterative development process, we design knowledge management processes with users, employing use-cases and scenarios.  This process ensures that users are fully involved with development and integration of processes and technologies.

Communication and training are also key to a successful implementation.  Planning communications early in the project ensures that users and management are fully appraised of the likely risks and of the benefits of the KM systems.

Imbedding training in the application can facilitate a smooth implentation, so as much as possible we design training into the KM application.  For administrators and knowledge managers, training critical individuals can make them evangilists for the new performance enablers.  Making people enthusiastic sponsors of the project influences others to adopt the new systems.